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National Technical Expert

Full time

IT Milano Office

Will you be our next TIP colleague?

Are you looking for a challenging workplace where you can work with professional and energetic colleagues? Who are passionate about what they do, and who are committed to deliver excellence every day? All in a work environment where safety and wellbeing in the workplace is our primary care, team spirit is fostered and integrity is at the core of our business. With operations throughout Europe and Canada we provide many opportunities for your professional growth!

Job Description

NATIONAL TECHNICAL EXPERT [M/F/X]

MISSION

Under the responsibility of the COL you are responsible for the management of the technical activities of the company. Your role is to develop, organise and implement an appropriate, efficient and uniform fleet maintenance policy on TIP branches and external workshops at national level.

You are responsible for developing appropriate customer-reception/vehicle-repair management processes in the TIP workshops, in line with the principles established by the company.

You also carry out

  • visits / audits in TIP and external workshops, check the compliance of the processes with the brand procedures

  • both pre- and post-sales technical support and perform a break-down analysis related to the fleet

You provide technical support available both to workshops and the rental business.

Other responsibilities include:

  • ensure compliance with all operational and maintenance policies and procedures, as well as compliance of activities with regulations and ensure compliance with EHS policy

  • Make sure workshop teams focus on customer service quality

  • Interact with customers to ensure their satisfaction and get useful feedback, propose solutions to solve customer problems if necessary

  • Support in the development of the network of suppliers; external workshop network development, support in the selection / choice of suppliers for owned workshops

  • Share the best practices

  • Participate in the technical definition of the branches investment choices

  • Participate in the development of the maintenance plan in agreement with the rules established by the brand and identify with branch managers the areas of improvement and implement corrective actions and take advantage of growth opportunities and cost control

  • Ensure sustainability, ensure compliance and good technical condition of vehicles on rent

  • Comply with ethical standards and all applicable rules

  • Create team culture to facilitate meeting customers' needs and achieve the desired results

SKILLS AND COMPETENCIES

    • Excellent communication skills (oral & written) for both internal and external interlocutors

    • Strong listening skills

    • Ability to give and receive feedback constructively

    • Strong interpersonal skills, team player and respectful of others

    • Excellent analytical skills to make informed, objective and structured decisions

    • Ability to prioritize workload, be organized and meet deadlines and remain calm in all circumstances

    • Good sense of negotiation and ability to conduct discussions with customers and suppliers

    • IT savy with Pack Office, Outlook, Fleet management and maintenance system. Ability to modify reports to process and present information based on responsibilities 

    • Flexible and adaptable approach to change

    • Proactive and exemplary/positive approach

    • Great understanding of the concepts and procedures for rental, leasing and maintenance

    • Ability to take initiatives in the application of its functions and to bring innovation, possess a sense of autonomy

    TIP is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.

    Hiring is subject to a satisfactory reference check.

    Application

    Please click on “Apply” to upload and submit your personal details and CV.

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